Email us
For anything about Ignited Pay. Include your business name, and the request or payment you’re asking about.
Whop account, verification or bank
Balances, identity checks, bank accounts and withdrawals are run by Whop, so Whop support can help fastest.
For businesses
- How do I install Ignited Pay?
Click “Add to Whop”, choose your business and approve the permissions. Then open Ignited Pay from your Whop dashboard. Whop’s owners and admins become Ignited Pay admins automatically.
- Who can approve payouts?
Admins and approvers. In Settings you choose how many approvals a payout needs (1 to 3), and you can require more above an amount you set. Nobody can approve their own request. Requesters submit and see their own requests, and viewers can look but not change anything.
- A payout says the balance is too low. What now?
Ignited Pay checks your Whop balance before sending anything, so nothing was sent. Add funds to your Whop balance, then open the request and click Retry.
- Why can’t my business send transfers yet?
Whop requires a business to verify its identity before it can send money. Finish verification in your Whop dashboard, then retry the payout.
- How does recurring payroll work?
In Payroll, set who gets paid, how much and how often. Each run creates payout requests that go through your normal approvals, so payroll never skips your rules.
- How do I invite the people I pay?
Open Payees and copy your invite link. People sign in with Whop or their email, create a profile in a minute, and then show up in your list of payees.
- Can I export my records?
Yes. Activity shows who requested, approved and paid every payout, with Whop transfer IDs. Export it to CSV from there.
For payees
- How do I sign in?
Use the invite link the business sent you, or go to ignitedpay.com/pay/login. Choose “Continue with Whop”, or enter your email to get a sign-in link.
- I didn’t get the sign-in email.
It comes from payouts@send.ignitedpay.com, so check your spam folder. Each link works once and expires after 20 minutes. You can request up to five links every 15 minutes.
- Where does my money go?
Into your own Whop payout account, which Ignited Pay sets up when you join. Your wallet shows the balance and every payment, with the business that sent it.
- How do I withdraw to my bank?
Add your bank on Whop using the link in your wallet (your bank details stay on Whop, never with us). Then click Withdraw, or turn on automatic withdrawals weekly or monthly.
- Whop asked me to verify my identity.
Whop may need to confirm who you are before you can withdraw. Click “Verify identity” in your wallet and follow Whop’s steps. Questions about verification are best answered by Whop support.
- A payment is missing.
Payments arrive once the business approves them. Ask the business first. If they say it was sent, email us with the business name and roughly when it was paid.